Operation Floating Sunshine

Privacy Policy

What we collect, how we use it, and the choices you have.

Last updated October 24, 2026

What we collect

Our contact, suggest-a-place, volunteer, prayer, and newsletter forms ask for your email, usually your name, and whatever you choose to write, like a phone number, your town, or why you suggested a place. We keep what you send in the systems we use to run the charity, so we have a record of your request and what follows from it. Each form also keeps a short note of how you found us, like a Facebook post, a Google search, or typing in our address. We work that out from the link, website, or app that brought you here. We never keep the web address you came from or anything else about your browsing.

Prayer requests and good news

Every request, private or public, goes the moment it arrives to a private Telegram chat that only our team can read, so someone can review it quickly. Requests marked Private are emailed only to our prayer circle. Requests marked Public are shared on our social media only after a team member reviews them, and only with the permission you give on the form. Either way, you can ask us at any time to stop sharing or delete a request.

The Sunshine Wall

After you donate, our thank-you page asks whether we may add your name to the Sunshine Wall. Your name goes up right away, any note you add waits for a team member to approve it, and you get a link to take it down anytime. People who receive one of our deliveries can also send a thank-you through a QR code we hand out. Only the message is required; a first name, where the delivery was, and a photo are up to you. We remove the hidden details a phone adds to a photo, like where and when it was taken, before we keep it. Nothing goes up on its own: each thank-you goes to a private Telegram chat that only our team can read, and a team member reads it there before anything is shown. Sending one means you agree we may share what you sent, including the photo, on our website and our social media, including posts that ask people to support our work. If the sender is under 18, or a child is in the photo, a parent or legal guardian signs a permission first: they type their full name, say whether they are a parent or legal guardian, and give an email or phone number so we can reach them about it. We keep that permission with the thank-you, along with the exact words they agreed to, and we never show their name or contact details publicly. If we decline a thank-you, we delete its message, name, place, photo, and any signer’s details, from that chat too. Ask us anytime and we’ll take a thank-you or its photo off our website and stop using it in new posts.

How we use it

We use what you send only to run Operation Floating Sunshine: looking into suggested places, coordinating volunteers, and replying to messages. We never sell or rent your information. The only emails we send are replies you asked for and the updates described next.

Email updates

Our contact, suggest-a-place, volunteer, and prayer forms have a small box, already checked, that lets us send you occasional email updates: deliveries, stories, and ways to help. Uncheck it if you don’t want them. Every update includes an unsubscribe link, and you can leave anytime. Our separate newsletter signup asks you to check its box yourself. Donating does not sign you up.

Who handles it for us

Netlify hosts this site and stores form submissions. We use HubSpot to organize requests, volunteer interests, and newsletter choices. Our private review alerts use Telegram: prayer alerts include your name, email, and up to the first 3,000 characters of the request, volunteer alerts include contact details and the ways you offered to help, and Sunshine Wall thank-you reviews include the message, the photo, and any signer’s name and contact details. Payments take place on Stripe’s checkout pages; card numbers never pass through our site. Our email provider delivers receipts and preferences links. Netlify also stores limited delivery status and keyed email hashes to prevent duplicate receipts and limit mail requests. We do not deliberately send form contents, donor contact details, payment-session IDs, or preferences tokens to Google Analytics.

Cookies and tracking

Google Analytics helps us understand visits and which donation steps reach checkout. It may use cookies and online identifiers and report device, browser, approximate location, and referral information. We send page views and limited checkout-stage events, not the contents of forms, names, emails, or card details. When a form arrives, our server also sends Google Analytics a count: which form it was and that how-you-found-us note, with a random one-time ID instead of a cookie. It never includes your name, email, or message, and it can’t be tied to your visits. Because it comes from our server, it’s counted even if your browser blocks analytics. Sensitive URL parameters are removed before our events are sent. A checkout event is not proof of a completed donation; Stripe is our payment record. Google Signals and advertising personalization are turned off. Google offers an opt-out browser add-on, and content blockers may also prevent analytics. Your light or dark theme choice stays on your device.

Children’s information

Please never include a child’s full name, medical details, or other sensitive personal information in a form. Suggestions are for places (hospitals, wards, and shelters), never one child or family. A Sunshine Wall thank-you asks only for a first name. One from someone under 18, or with a child in its photo, needs a parent or legal guardian’s signed permission before we can share it.

Your choices

You can ask us at any time to show you, correct, or delete anything you’ve sent us. Email us and we’ll take care of it.

Questions or removal requests

Questions, corrections, and “please delete that” requests are all welcome.